Last updated: 17 October 2026

At There Is Always Hope, operated by Jordaan Trading, we aim to deliver your books, journals and other products safely and efficiently throughout South Africa.

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1. Delivery Charges

Our delivery charges are as follows:

• Orders of R300 or more: FREE delivery.

• Orders below R300: Flat delivery fee of R60.

Delivery charges are calculated automatically at checkout.

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2. Delivery Methods

We primarily use PUDO (The Courier Guy) for deliveries throughout South Africa.

Available delivery options include:

• Locker-to-locker: Your parcel is delivered to your selected PUDO locker for collection.

• Locker-to-door: Your parcel is delivered to your nominated physical address.

Delivery options are subject to courier coverage and availability.

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3. Order Processing and Dispatch

Orders are normally prepared and dispatched within 1–2 business days after payment confirmation, provided the products are in stock.

We do not dispatch parcels on Sundays.

Orders placed over weekends or public holidays may take slightly longer to process.

If an item is temporarily out of stock, we will contact you regarding the expected dispatch date or available alternatives.

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4. Delivery Timeframes

Delivery times depend on the destination, courier service and operational conditions.

Delivery estimates are provided as guidelines and may vary.

Please note that dispatch time and courier delivery time are separate. Courier delivery time begins after the parcel has been handed over to the courier.

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5. Tracking Your Order

Once your parcel has been dispatched, tracking information will be provided where available.

Customers may receive courier notifications by SMS, email or other available communication channels.

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6. PUDO Locker Collections

For locker-to-locker deliveries, customers are responsible for collecting their parcels within the collection period specified by PUDO.

If a parcel is not collected within the required period, the courier may return it to the sender.

If additional delivery costs arise because of an incorrect collection selection or failure to collect, we will contact the customer to discuss the available options and any applicable charges.

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7. Incorrect Delivery Information

Customers should ensure that their delivery address, contact number and selected collection locker are correct when placing an order.

If you notice an error, please contact us as soon as possible.

We will make reasonable efforts to correct delivery information before dispatch.

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8. Delayed, Missing or Damaged Parcels

If your parcel is delayed, missing or arrives damaged, please contact us so that we can assist with the courier investigation and appropriate resolution.

Customers retain all applicable rights under South African consumer protection legislation.

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9. Contact Information

For delivery enquiries, please contact:

There Is Always Hope – Jordaan Trading

Email: info@stephaniejordaan.com

Telephone / WhatsApp: 082 450 2069

Website: www.stephaniejordaan.com