​Effective date: 17 October 2026

There Is Always Hope, operated by Jordaan Trading through www.stephaniejordaan.com (“we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products, request free resources, complete forms or contact us.

1. Protection of Personal Information

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

We aim to collect only the information reasonably necessary for legitimate business purposes and to protect that information appropriately.

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2. Information We Collect

Depending on how you interact with our website, we may collect:

• Name and surname

• Email address and telephone number

• Billing and delivery information

• Order and purchase details

• Information submitted through contact forms

• Information provided when requesting free resources, including the Free Life Map

• Messages and enquiries sent to us

• Marketing preferences

• Website usage information, including IP address, browser type, device information and activity collected through cookies and analytics technologies

Payment details are handled through our payment service provider. We do not intentionally store complete payment-card details on our website.

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3. How We Use Your Information

We may use personal information to:

• Process purchases and fulfil orders

• Arrange deliveries

• Send order confirmations and delivery updates

• Respond to enquiries

• Deliver requested resources and downloads

• Provide customer support

• Send marketing communications where permitted by law

• Improve website functionality and customer experience

• Analyse website traffic and advertising performance

• Detect fraud and protect website security

• Maintain legally required business and financial records

We do not sell your personal information.

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4. Website, Payments and Delivery

Our website operates through Wix, and secure online payments are processed through iKhokha under our registered merchant name, Jordaan Trading.

We may share information reasonably necessary to fulfil your order with payment processors, courier companies and other relevant service providers.

Service providers are expected to handle information securely and for the purposes for which it was provided.

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5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure marketing performance.

Cookies may collect technical information such as browser type, device information, IP address and website interactions.

You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

Some website features may not function correctly when certain cookies are disabled.

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6. Meta Pixel and Advertising

Our website may use Meta Pixel and related advertising technologies to understand visitor activity and measure the effectiveness of Facebook and Instagram advertisements.

These technologies may record events such as page visits, product views, checkout activity and purchases.

Information processed by third-party advertising platforms is also subject to their applicable privacy policies.

Where required by law, non-essential tracking technologies will be subject to the appropriate consent arrangements.

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7. Emails and Marketing Communications

We may send transactional communications relating to purchases, payments, deliveries, enquiries or requested downloads.

Marketing messages will be sent only where permitted under applicable law.

You may unsubscribe from marketing communications at any time using an available unsubscribe option or by contacting us directly.

Unsubscribing from marketing does not prevent necessary order-related communications.

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8. Third-Party Services and International Transfers

We may use third-party service providers for website hosting, payment processing, communications, advertising, analytics, technical support and deliveries.

Some providers may process personal information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure the transfer complies with applicable POPIA requirements.

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9. Information Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where required by accounting, tax or other applicable legal obligations.

When information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.

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10. Information Security

We take reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse or disclosure.

Although reasonable precautions are taken, no online system can guarantee absolute security.

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11. Children's Privacy

We do not intentionally collect personal information directly from children without appropriate parental or legal guardian involvement where required by law.

If you believe a child has submitted personal information inappropriately, please contact us.

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12. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you

• Request access to your personal information

• Request corrections to inaccurate information

• Object to certain processing activities

• Withdraw consent where consent is the applicable legal basis

• Request deletion or destruction where legally appropriate

• Lodge a complaint regarding the processing of your personal information

To exercise your rights, contact info@stephaniejordaan.com.

We may need to verify your identity before responding to certain requests.

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13. Information Regulator

If you believe your personal information has been processed unlawfully and your concern remains unresolved, you may lodge a complaint with the Information Regulator of South Africa.

Information is available at www.inforegulator.org.za.

 

14. External Websites and Social Media

Our website may contain links to external websites or social-media platforms.

When you visit external websites, their own privacy policies and terms apply.

We are not responsible for the privacy practices or content of third-party websites.

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15. Changes to This Policy

We may update this Privacy Policy when our business operations, website functionality or legal obligations change.

The latest version will be published on this page with an updated effective date.

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16. Contact Information

For privacy-related questions or requests, please contact:

There Is Always Hope – Jordaan Trading

Email: info@stephaniejordaan.com

Telephone / WhatsApp: 082 450 2069

Website: www.stephaniejordaan.com